Refund and cancellation policy

This policy applies to paid programming consulting services offered by CloudArray Consulting (sole proprietorship of Michael Khumalo). It is framed with reference to the Consumer Protection Act 68 of 2008 (CPA). Proposed terms — pending business confirmation.

Services covered

Technical assessments, advisory sessions, and scoped implementation engagements where a fee is agreed in writing after your inquiry.

Cooling-off for direct marketing

If you engaged us after responding to direct marketing (including paid online advertisements) and a transaction was concluded at a distance, you may cancel within five (5) business days of conclusion, consistent with CPA regulation 5(2), unless the service has already been fully performed with your express consent.

Deposits and milestones

Deposits secure calendar time and preparatory work. Once milestone work stated in your statement of work has started, that milestone portion is non-refundable. Unused preparatory time may be credited toward rescheduled dates at our discretion.

Cancellations by you

Advisory sessions may be rescheduled with at least 24 hours’ notice. Late cancellations or no-shows may forfeit the session fee if stated in your confirmation email.

Cancellations by us

If we cannot deliver due to unforeseen conflict, we will offer rescheduling or a full refund of fees paid for the undelivered portion.

Refund process

Email info@cloudarray.digital or call +27-41-000-0105 with your name, engagement reference, and reason for the request. Approved refunds are processed to the original payment method within 14 business days where practicable.

Work already performed

Fees for completed assessments, delivered reports, or implementation hours already logged are not refundable.

Disputes

We aim to resolve concerns directly. You may refer qualifying disputes to the National Consumer Commission or pursue remedies under the CPA.

Last updated: 14 October 2026